13 Jan 2013

Full-Time Home Based Reservations Rep for American Airlines (NC)

American Airlines – Posted by adminCary, North Carolina, United States

American Airlines home based job

Job Description

  • Anywhere
  • Posted 1 year ago

Candidates must live within a seventy -five (75) mile radius of the Reservations East Region Office

500 Gregson Drive

Cary, NC 27511

From an “at-home office” Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines. In addition, the Home-Based Reservations Representative responds to callers’ inquiries in our non-airline related ventures as call volume dictates.

This position allows you to work from your home office but will require you to remain at your workstation for extended periods of time. The 24-hour operation requires shift work. Schedules will likely include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the reservations office at 500 Gregson Drive Suite 100 Cary, NC 27511 for approximately 10 weeks, which includes several weeks of fast-paced, intensive training and assessments that you are required to pass in order to continue employment. Relocation expenses are the responsibility of the candidate.

We are currently hiring full time positions only

This position starts at an hourly rate of $9.53

Upon successful completion of a six-month probationary period, employees would earn a rate of $10.00 per hour with current maximum $15.99 per hour

Two (2) weeks’ vacation including one (1) paid week after one (1) full year of employment. Additional unpaid weeks accrued based upon seniority

This position offers a high deductible medical option with a health savings account feature, dental, vision and other voluntary benefits

American Airlines employee travel privileges apply

Matching 401K available

Candidates must attend an initial six (6) week training class. Several classes begin on various dates starting January 29, 2013.


Must be at least 18 years of age

High school diploma or GED

Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required

This operation requires shift work ranging from 6am to 1am.

Be located within seventy-five (75) mile radius from the local reservations office

Be within the local calling area of the local reservations office

Required to provide at their own expense;

A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound

Subscribe to and maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum subscribed downstream/upstream connection speed of 2MB/1MB or higher.

Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet

At some time in the future you may be required to provide and maintain your own computer along with a dedicated land phone line

Reliable transportation to attend training and team meeting at the local reservations office

Ability to perform duties while remaining at a workstation for extended periods of time

Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy

Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service

Self-disciplined and accountable for performing job functions with minimal supervision

Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations

Previous Reservations or Customer Service experience in a call-center environment is desired, but not required

  • Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
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Job Categories: Phone Based and Support. Job Types: Full-Time. Job expires in Endless.

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