Full-Time Home Based Reservations Rep for American Airlines (NC)
Candidates must live within a seventy -five (75) mile radius of the Reservations East Region Office
500 Gregson Drive
Cary, NC 27511
From an “at-home office” Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines. In addition, the Home-Based Reservations Representative responds to callers’ inquiries in our non-airline related ventures as call volume dictates.
This position allows you to work from your home office but will require you to remain at your workstation for extended periods of time. The 24-hour operation requires shift work. Schedules will likely include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the reservations office at 500 Gregson Drive Suite 100 Cary, NC 27511 for approximately 10 weeks, which includes several weeks of fast-paced, intensive training and assessments that you are required to pass in order to continue employment. Relocation expenses are the responsibility of the candidate.
We are currently hiring full time positions only
This position starts at an hourly rate of $9.53
Upon successful completion of a six-month probationary period, employees would earn a rate of $10.00 per hour with current maximum $15.99 per hour
Two (2) weeks’ vacation including one (1) paid week after one (1) full year of employment. Additional unpaid weeks accrued based upon seniority
This position offers a high deductible medical option with a health savings account feature, dental, vision and other voluntary benefits
American Airlines employee travel privileges apply
Matching 401K available
Candidates must attend an initial six (6) week training class. Several classes begin on various dates starting January 29, 2013.
Must be at least 18 years of age
High school diploma or GED
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
This operation requires shift work ranging from 6am to 1am.
Be located within seventy-five (75) mile radius from the local reservations office
Be within the local calling area of the local reservations office
Required to provide at their own expense;
A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound
Subscribe to and maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum subscribed downstream/upstream connection speed of 2MB/1MB or higher.
Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
At some time in the future you may be required to provide and maintain your own computer along with a dedicated land phone line
Reliable transportation to attend training and team meeting at the local reservations office
Ability to perform duties while remaining at a workstation for extended periods of time
Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
- Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.