Full-Time Customer Service

Purpose of Position
Assist with the development, implementation and improvement of call center day-to-day operations for inbound Sales and customer service support

Primary Duties, Responsibilities and Requirements  

·         Responsible for all customer inquiries and questions
·         Provide excellent customer service at all times
·         Follow up to customer inquiries by taking specific action in a timely manner

·         Up sell products relevant to customer inquiry
·         Assist and advise customers on applicable products and services
·         Identify customers who are comparison-shopping and inquiring about contract terms

·         Work with confidential customer information
·         Problem solve to help customers resolve issues on first call

·         Enters data from customers into various software programs
·         Appropriately communicate with upset customers to resolve their inquiries

·         Thrives as a team player in a fast-paced, high-energy, change-oriented environment
·         Participates in additional training courses when needed
·         Performs other related duties and assignments as required and as assigned by supervisor or manager

Qualifications

·         6 months Call Center experience preferred

·         Must be a minimum of 18 years of age
·         Type 25 wpm
·         High School Diploma or GED
·         Ability to use desktop computer system and hardware, e.g. mouse, keyboard
·         Logical problem solving skills and ability to multi-task
·         Proven oral and written communication skills consistent with North American Business standards
·         Must have availability to work various shifts influenced by current business needs.

·         Ability to use Windows operating systems and navigate between various windows
·         Provide a positive, professional, empathetic and customer-focused manner
·         Good organization and work prioritization skills
·         Must be able to pass an extensive Background Check

Professional skills required to Work From Home:

• A quiet and professional work environment
• Professional, pleasant phone presence
• Ability to quickly identify, empathize, and formulate a resolution
• Works well independently
• Strong work ethic
• Has experience with the internet, email, sending file attachments, and instant messaging – text messaging
• Ability to trouble-shoot and fix minor problems with computer system
• Strong computer navigation skills

What you will receive from Teleperformance while Working From Home:

• Two weeks of paid company training.
• Flexible full-time and Part Time work schedule.
• Available overtime.
• Paid Time Off (PTO).
• Virtual supervisors and working teams there to provide support and assist you throughout each shift.

What you will gain from this professional opportunity:

• Increase your ability to self-manage.
• Increase your professional and customer service skills.
• Increase your understanding of internet usage, products, and services.
• Increase your problem solving skills.

What you will need in order to Work From Home:

• Subscription to a reliable, high-speed Internet connection access via Cable Modem or DSL with 6 Mbps or Higher Download and 384kbps or higher Upload (The Faster the Better!!)
• A Modem.
• A traditional analog, cable, or fiber optic home phone line.
• A 17″ monitor or larger (Required to view multiple programs on the same screen).
• Quiet and safe home office space. No background noise is permitted.
• We provide the rest!